FAQ

Q: Do you offer cash on delivery?
A: No, we currently do not offer cash on delivery for online orders.

Q: What is your return policy?
A: We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. Returns are only accepted if the item is defective.

To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it—unused and unworn. Free returns apply only to defective items. If the returned item is not defective, the return shipping cost will be deducted from your refund.

To initiate a return, please contact us at [email protected]. Once your return request is approved, we will provide a prepaid shipping label along with instructions. Please note that returns sent without prior approval will not be accepted.

If you have any questions regarding returns, feel free to contact us at [email protected].

Q: How long does it take to process a refund?
A: Once we receive your returned item, the refund process will begin immediately. In most cases, major credit card companies take 5–7 business days to process refunds. After that, the refund should appear in your bank account.

Q: How can I modify my order after placing it?
A: If you need to make changes to your order, please contact our customer service team as soon as possible. Once the order has been shipped, it can no longer be modified. In that case, you will need to place a new order.

Q: When will my order arrive?
A: Orders are processed in the order they are received. Please refer to our Shipping Policy for more details.

Q: What should I do if I haven’t received my order?
A: The courier’s tracking service can provide the latest updates on your package. If your package is delayed or has not been delivered, please contact us. You can also check the latest status through the courier’s tracking information.

Q: What should I do if I receive a defective item?
A: Although rare, defective items may occasionally occur. If this happens, please take clear photos showing the defect. Then contact our customer service team to check if your item qualifies for a replacement.

Q: What if I need custom logo or private label services for hotel supplies?
A: Please contact our team at [email protected], and we will help you create a customized solution tailored to your hotel’s needs.

We offer private labeling and custom logo services for a wide range of hotel amenities, including soap, toiletries, slippers, shaving kits, toothpaste, and more. Whether you want your logo printed on our soap, shampoo, and conditioner bottles, or you want to create a fully branded hotel amenities line, we can meet your needs. This personalized service helps enhance your hotel’s brand image and leaves a lasting impression on your guests.